Terms and conditions
Business Name: NIGERS ADVENTURES EMPRESA INDIVIDUAL DE RESPONSABILIDAD LIMITADA – NIG ADVENTURES E.I.R.L.
RUC: 20600553179
Legal Address: Avenida Pachacútec #319, Cusco, Peru
Contact Email: info@nickey-travel.com
Phone Number: +51 958 362 905
Website: www.nickey-travel.com
ACCEPTANCE OF TERMS
By booking any of our travel services, the client declares that they have read, understood, and accepted these Terms and Conditions.
These terms form an integral part of the service contract between the client and Nickey Travel.
RESERVATIONS AND PAYMENTS
All reservations must be made in advance and are subject to availability.
To confirm a reservation, the client must provide:
Full name
Nationality
ID or Passport number
Email address
Phone number
Initial Payment Requirements:
50% for domestic travelers.
40% for international travelers.
Payment Methods:
Remaining balance must be paid at least one day before the start of the tour.
Payments may be made in cash, by bank transfer, by check, or through authorized digital payment platforms.
Card payments carry an additional 5% surcharge.
CANCELLATION AND REFUND POLICY
All cancellations must be submitted in writing via email or an official message.
Penalties based on notice period:
More than 30 days prior: 70% refund.
15 to 29 days prior: 50% refund.
Less than 14 days prior: No refund.
⚠️ Non-refundable tickets: For services such as train tickets, Machu Picchu, Huayna Picchu, flights, etc., the client assumes 100% of the cost.
⚠️ No-shows: In the event of failure to appear (“No Show”), no refund will be granted.
MODIFICATIONS REQUESTED BY THE CLIENT
All modification requests are subject to availability and may incur additional costs.
Requests must be made at least 7 days in advance.
MODIFICATIONS DUE TO FORCE MAJEURE
Nickey Travel reserves the right to modify, reschedule, or cancel services for reasons beyond our control, such as:
Extreme weather conditions
Strikes or protests
Closure of archaeological sites
Natural disasters
Other exceptional circumstances
In such cases, we will seek an equivalent alternative, but full refunds will not apply.
CLIENT RESPONSIBILITIES
The client is responsible for:
Having valid and up-to-date travel documents (ID, passport, visa, etc.).
Informing the agency of any medical conditions, dietary restrictions, or other relevant considerations.
Following instructions, schedules, and rules set by the tour guide or agency staff.
AGENCY RESPONSIBILITIES
Nickey Travel acts as an intermediary between the client and service providers (transportation companies, hotels, guides, etc.).
We are not responsible for losses, accidents, damages, or delays caused by third parties or force majeure events.
We commit to delivering a professional, safe, and high-quality service, except in justified exceptional cases.
USE OF IMAGES AND AUDIOVISUAL MATERIAL
By participating in our tours, the client authorizes Nickey Travel to take photos and videos during the trip for promotional purposes, unless the client explicitly requests otherwise in writing before the start of the tour.
PERSONAL DATA PROTECTION
Nickey Travel guarantees the confidentiality and security of personal data provided by clients, in accordance with Peruvian Law N.º 29733 (Personal Data Protection Law).
Data collected may include:
Full name
ID/Passport number
Nationality
Email address
Phone number
Travel preferences
Use of personal information:
To confirm reservations
To deliver contracted services
To issue invoices or receipts
To send relevant travel information
Data protection measures:
We implement technical and administrative safeguards to ensure data security.
Data sharing:
Personal data will only be shared with:
Essential service providers (hotels, airlines, operators, etc.)
Legal authorities, when required by law
User rights:
Clients may request:
Access to their personal data
Rectification of incorrect or incomplete data
Deletion of data no longer required
Restriction of data processing
For any request, contact us at info@nickey-travel.com.
COMPLAINTS AND DISPUTE RESOLUTION
Complaints must be submitted within 48 hours after the service has been provided.
Nickey Travel maintains a physical and virtual Complaints Book.
The agency will respond within a maximum of 15 business days.
JURISDICTION AND APPLICABLE LAW
These Terms and Conditions are governed by Peruvian law.
In case of any dispute, both parties agree to submit to the jurisdiction of the courts of Cusco, Peru.
IMPORTANT NOTICE BEFORE BOOKING
Before making any payment, availability must be confirmed.
Nickey Travel will not be responsible for payments made without prior verification of availability.
BOOKING – REQUIRED INFORMATION
To confirm your reservation, please provide:
Full name(s)
ID or Passport number
Name of the chosen hotel
Flight itinerary (for transfer scheduling)
Arrival and departure dates (Check-In / Check-Out)
SPECIAL CANCELLATION AND CHANGE POLICIES
For confirmed bookings, refunds are subject to hotel policies and applicable government regulations.
Cancellations within 72 hours before the trip: 70% of the total amount will be charged, or the booking may be rescheduled according to provider policies.
No-show: 100% of the paid amount is non-refundable.
Itineraries may be modified due to force majeure (strikes, extreme weather, etc.) to ensure traveler safety.